Returns & Delivery

Every print is produced individually once you order it. Nothing is held in stock, and the artwork you receive is generated from the exact version you chose at checkout.

Because each print is made to order and generated uniquely for you, all sales are final. We are unable to accept returns or exchanges for change of mind.

This reflects your statutory position: under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day right to cancel does not apply to goods that are made to the consumer’s specification or are clearly personalised.

This does not affect your legal rights in relation to goods that are faulty, damaged or not as described.

If your print arrives damaged or defective, we will replace it free of charge. Please report it within 14 days of delivery.

To report a problem, email us with:

• Your order number
• A photograph of the damage or defect
• A photograph of the outer packaging if it was damaged in transit

We may ask you to return the damaged print so it can be inspected by our print partner. If we do, we will cover the return postage. Once confirmed, a replacement is produced and dispatched at no cost to you.

Reports made more than 14 days after delivery cannot be guaranteed a replacement, as this is the window within which our print partner accepts damage claims.

Prints are produced and shipped by our print partner, from the production facility closest to your delivery address.

Delivery cost and the available delivery speeds are shown at checkout once you have entered your address, before you pay. Timings depend on the speed you select and your destination. Overnight delivery means your print arrives the next working day after it is dispatched, not the next working day after you order it.

Orders are sent to production once payment is confirmed. Prints are usually dispatched within 1 to 4 working days, and most within 24 to 48 hours. Production is separate from delivery: the delivery estimate shown at checkout begins when your print is dispatched, not when you order.

Orders placed at a weekend or on a public holiday enter production on the next working day. Delivery estimates are given in working days and exclude weekends and public holidays.

During busy periods, such as the run-up to Christmas, production times can extend. Please allow an additional 2–3 working days at these times.

Once a print is dispatched it is in the hands of the carrier. We cannot guarantee delivery dates and are not liable for delays caused by carriers, customs, weather or other events outside our reasonable control. Common causes of delay include an incorrectly formatted address, customs and import checks, failed delivery attempts and postal strikes. If your order has not arrived within 30 days of being placed, contact us and we will arrange a replacement — except where it could not be delivered because the address given was wrong.

We ship internationally. Import duties, taxes and customs charges are not included in the price you pay and are your responsibility as the recipient. These are set by your local customs authority and we have no control over them.

Please check your delivery address carefully before paying. Once an order has entered production the address cannot be changed. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we can arrange redelivery, but the additional postage will be chargeable.

For anything relating to an order, email help@fingacode.com with your order number and we will come back to you.